Learning and Development Manager
Apt Resources
Dubai - United Arab Emirates
منذ 4 يوم
source : HireeJobsGulf

We are looking for a Learning and Development L D Manager to help our employees advance their skills and knowledge In this role you should be passionate about helping people learn and grow Excellent communication skills are essential If you also have experience designing elearning courses and managing budgets we d like to meet you Position Objective Design strategic solutions and development needs within UAE standards and appropriate to market which will impact positively on the business to achieve both improved processes and measurable learning outcomes Key Responsibilities Obtains and analyses feedback from customer feedback reports and Business department Heads in order to determine organizational learning needs Works with operational teams to ensure local cultural concepts are considered in learning programmes Identifies models sources and materials for learning training and assesses locally relevant issues for learning and development Implements learning packages within all hierarchies of the business Monitors and evaluates on the job performance to ensure standards are met Establishes the detailed training programme for all operating markets based on current properties and new openings and marketspecific individual development needs Evaluate impact of the training programs conducted on business through various tools like Revenate Guest feedback mystery shopper employee engagement scores etc Leads the Go Beyond programme for all the existing and upcoming properties Ensure Go Beyond culture remain alive in all the employees through periodic refresher trainings and initiatives Plan and coordinate with various Hotel management institutes for campus recruitment for campus recruitment Decides scope and timing of training and how specific local needs will be addressed Ensures all new and existing employees go through required classes and that competence is certified based on performance measured through supervision Supervises training classes to ensure effective execution of classroom training programmes and effective operation of training centers Ensures feedback is provided to trainers facilitators as to their individual performance Identifies learning needs and programmes for employees Develops and implements structures to identify potential successors through performance based assessment Conducts relevant courses to meet learning needs based on level of knowledge competences required for future roles Contribute towards strategies for succession planning to meet the needs of the business Leads training team in the successful implementation of brand standard training and related projects Manages and assesses performance of trainers ensuring they meet the Brand requirement and integrate essential local elements for training Ensure required training during preopening of the new hotels to all the new employees is conducted as per business needs Ensure all the departments are trained and certified on HACCP Health Safety process as per the local rules

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