To lead the development of the Digitaloperation by engaging and driving the capability of relevant teamsto deliver and grow the quality and performance of the Digitalfulfilment experience.
Being the voice of the customer andinfluencing a wide range of stakeholders to provide a marketleading offer. Responsible for delivery of the Digital operatingstrategy, continuously enhancing the customer offer at pace, aswell as improving daily and weekly operational metrics.
Bethevoiceofthecustomer,continuallyevolvingandimprovingcustomerexperience. BetheDigitalfulfilmentmarketexpert,activelylisteningtoandunderstandingcustomerrequirements and shopping behaviour, alongside competitordevelopments and industry best practice.
LeadingthedefinitionanddeliveryofcoreDigitaloperationKPI’s. Consistentlyrolemodelcorporate&colleaguevalues,workingwithpeersandstakeholdersto deliver, sustain and positively lead change, delivering costmetrics and enabling sales growth.
DefineanddelivertheDigitalfulfilmentchangeprogramme. Maximise efficiencies, Identifying opportunities to make the way wework simpler whilst driving out complexity.
Ensurethecollaboration,communicationandeffectivecrossfunctionalworkingacrossrelevant business areas, including retail and central teams tosupport and develop the Digital operation.
Produceandmanageproject / deliveryplans,includingtheuseofbenefitcaseswhererequired. Makerecommendationsandcontributetothecorporatestrategy.
Workingwithinalldefinedbudgets. DeliveryofallrelevantprojectstodeliverDigitalfulfilmentrequirements,withfullstakeholder engagement.
Engagingalllevelsofstoreandregionalmanagement. Drivethepaceoftheoperationandchangeagenda. Ownandmanagerelationshipsacrossallrelevantteams.
Activelyusedataandinsightstoquicklyspotnewopportunities. Activelylookingforopportunitiestoprovideinputandsupportacrosstheteamandoutsidecoreareas of focus.
Skills Excellent interpersonal andcommunication skills, both written and oral with an ability tosynthesise complicated issues and identify key elements in openproblems.
Subject matter expert on all aspects ofDigital fulfilment process, policies and operational standards. Great knowledge of the external Digital market.
Full understanding of Retail operations. Experience with working independently and with cross functional andremote teams.
Strong business acumen within area ofexpertise. Ability to organise, sort and act on complexsets of data to improve performance.
Strong projectmanagement skills. Strong people skills and ability toeffectively engage colleagues and senior stakeholders across thebusiness.
Is a leader, an inspirer, a self-starter and amotivator with credibility across a range of stakeholders and theability to adapt to a range of circumstances.
Builds andsustains great working relationships based on trust withcolleagues. Demonstrates ability to engage and influenceat all levels with key stakeholders, both face to face andremotely.
Strong leadership and communication skills. Ability to work collaboratively and cross-functionallywith both central and operational teams and influence outputs ofkey projects.
Demonstrates tenacity to achieving resultsand recognising and celebrating success of others. Customer focussed looking for ways of improving service in the teamand ensures colleagues understand how what they do influences thecustomer.
Actively seeks approaches and able to deliverchange in a proactive, planned and measured manner. Hasa thorough understanding of business performance, the costimplications of decisions or actions taken across the business andis able to articulate these to a wider audience.
Demonstrates a resilience, resourcefulness and positive attitudetowards change. Deliver projects to budgets, looking foropportunities to manage and reduce cost.
Ability todrive performance through influence. Strong customer andcolleague focus