End User Support Specialist Vacancy in Dubai Role : End User Support Specialist Role Description : Primary responsibility is to manage Windows and MAC infrastructure systems.
to work under an ITSM tool and to work under ITIL concept. Must Have Skills : Knowledge on Network Access control (NAC) Knowledge on Cisco ISE to support end users.
Knowledge on Multi-Factor authentication (MFA), Citrix sharefile, Citrix Xenapp, Citrix VDI and Dropbox. experience with email client software and mail flows.
experience with Symantec Antivirus and Cisco AMP (Advanced Malware protection) experience with client to site VPN (Cisco any connect VPN) Knowledge on Web proxies experience on sniffer tools like Wireshark / Ethereal.
MAC Certified; ITIL; Cisco (CCNA) Certification. Professional Attributes : 5 + Years proven work experience as a Desktop Support Engineer (Windows and MAC), Technical Support Engineer or similar role.
Excellent English communication skills. Understanding and experience in troubleshooting and commissioning. Good knowledge of office automation products and computer peripherals, like printers and scanners.
Hands-on experience with Windows / Linux / Mac OS environments. Good user-handling skills. Customer-oriented and a Team player.
Educational Qualifications : Bachelor’s degree in IT, Computer Science, Engineering or any other relevant field. Key Responsibilities : Desktop Support Windows and MAC Prepare and deploy desktop / laptop images.
Printer configuration Deployment and installation of the IT assets. Cabling support Application support install and provide access to basic software.
Interact with and address users on hardware and software related issues in a timely manner. Resolve desktop and network issues on all levels.
Ensure prompt and accurate customer service and increase client satisfaction. Perform remote troubleshooting, resolving and documenting solutions.
Configure and support users for Office 365 (including SharePoint, Skype for Business and Onedrive). Support for Windows and Mac iOS operating systems.
Ensuring upkeep of all desktop systems in line with any SLAs. Interested candidates can send their CV