Department : Rooms / Housekeeping
Reports to : Laundry Supervisors / Laundry Managers
PURPOSE OF POSITION
To provide guests and staff laundry services that meets Raffles Standards.
KEY ROLES & RESPONSIBILITIES
Process laundry by either washing, dry cleaning or pressing
Follow procedures for the above processes as established by the Laundry Manager
Carefully use of laundry chemicals, solvent and spotting chemicals as instructed
Mark all items for laundering paying attention to room numbers and sequences
Pay particular attention to any items requiring pre-wash soaking
Weigh all laundry prior to loading into machines
Use laundry equipment as instructed and maintain them in a proper state of cleanliness
Attend daily briefings with Supervisor and accomplish daily tasks as instructed
Report to supervisors any stained or torn guest and staff laundry before beginning process of cleaning. Also report any items left in pockets or any jewelry on clothing
Ensure all guest requests and instructions are adhered to. E.g. fold in trousers. Light starch, shirt folded etc.
Ensure working area is kept clean and organized
Present guest and staff laundry as instructed
Adhere to personal grooming and hygiene standards
Attend meetings and training sessions as required
Carry out valet services as needed including delivery of linen
Average reading, writing and oral proficiency in English
Must be well-presented and professionally groomed at all times
Strong interpersonal skills and attention to detail
Minimum 2 years experience in a similar capacity in the hospitality industry.