CX Specialist Customer Success Partner SCSP
SAP Middle East and North Africa
Dubai
منذ 4 يوم
source : HireeJobsGulf

EDUCATION AND QUALIFICATIONS SKILLS AND COMPETENCIES Commercial experience including experience developing account management plans Experience in Sales Service CRM Digital Marketing Customer Data Management and eCommerce Experience in managing complex customer engagements A self starter with energy drive and the ability to manage multiple priorities Experience acting as a trusted and strategic advisor to customers Strong knowledge of SaaS models and Cloud mindset Strong ability to organize prioritize and execute to meet your goals in time Capability to withstand frequent and intense pressure as a result of challenging customer situations and a demanding workload must be able to maintain a positive solutions oriented and professional manner throughout Strong oral and written communication skills with the ability to credibly present recommendations to senior management in the organization proven capability to adapt communication style to fit geographically diverse styles Ability to identify and understand the needs of the customers hence leading up to an opportunity Capability to acquire a thorough knowledge of SAP products and ecosystems and be able to communicate and demonstrate their value REQUIRED SKILLS Excellent product knowhow on SAP Customer Experience Cloud product suite Deep sense of accountability and ownership Fluent in Arabic and English More languages are welcome Executive presence internal and external Capability to drive crossfunctional teams and programs Rapport building conflict management skills Preferred skills Aptitude for creative innovative thinking and analysis Sales and solutions focus Proactive and responsive Forward thinking and Solution oriented WORK EXPERIENCE 5 7 years of experience working with external clients consulting account management or project experience either within an SAP cloud solution and or industry based Alternatively you have gained an equivalent amount of experience in a customer facing role We are SAP SAP innovations help more than 400 000 customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management As a cloud company with 200 million users and more than 100 000 employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP we build breakthroughs together Our inclusion promise SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable world SAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and or mental disabilities

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