About thePosition :
We are currently inneed of Parts SalesRepresentative to join our Famco team. Aspart of our Automotive Parts team, you will be responsible for theentire sales process, from parts inquiry up to processing of ordersfor both walked in and telephone customers.
Specifically, your keyresponsibilities includes :
Receivecustomer enquiries and identify the correct part numbers using theparts catalogues (EPC)
Advise the customers onreplacement of related parts and benefits of using genuineparts
Ensure that the quotations, salesorders, sales returns, warranties and application of customerdiscounts or special net prices are performed as per the standardoperating procedure
Follow-up back-orders sothat customers receive timely information on the status ofback-ordered parts and ensure that such parts are delivered to thecustomer on the promised date.
Develops,communicates, enforces and monitors effective Parts Departmentprocesses to ensure internal and external customersatisfaction
Assist FAMCO Filed Parts Salesteams and Service workshops with their quotations andorders.