Guest Service Centre Supervisor
Movenpick Hotels & Resorts
منذ 5 يوم

Key responsibilities

1.To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.

2.Know the event that is happening today in the hotel.

3.Support all system and programs in place, mainly the GW (guest ware), Rapid Response, Cherish, and VEOS.

4.To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.

5.Ensure monthly training plan for your department is carried out and all team member are trained accordingly.

6.Report guest complains immediately to appreciate Supervisor / Manager, and make sure we follow up.

7.To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.

8.To promote a helpful and professional image to the internal and external customer.

9.To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).

10.To use guest names for internal calls is (MUST).

11.To have a perfect knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.

To be well informed about special functions and events held in the hotel on a daily basis.

12.To be aware of the hotel management, their office location, role and availability.

13.To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.

14.To attend all training sessions as required.

15.To keep your work areas clean and tidy at all times.

16.To monitor Front Office & Residences operational stock (e.g. toners, paper, room keys, letter heads, envelopes etc), order on time and keep minimum stock always available.

17.To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.

18.To maintain professional confidentiality and never disclose any secrets pertaining to the Company.

19.To carry out any reasonable duties as requested by a senior manager.

20.To conduct a daily briefing with your team and ensure a smooth hand-over between shifts.

21.To monitor the logs of long distance calls, faxes and messages.

22.Be conversant with the daily weather forecast.

23.To report and follow up maintenance faults with the switchboard and related equipment.

24.To co-ordinate communication within the hotel in the event of an emergency.

25.To prepare a weekly schedule and time sheet.

Key requirements

The ideal candidate for this position must have the following experience and qualifications :

a. posses at least two (2) years of experience in a similar role (preferably in a five (5) star property)

b. preferably with previous pre-opening experience in a similar role

c. an excellent team player

d. has a high degree of emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.

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