Job Fixed-term contract : Yes Duration of fixed-term contract (in months) : 24 Status Full Time Anticipated Start Date 01-10-2019
FAIZAL AL KHUZOUZ 072036666
Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English Optional languages Arabic
Essential and optional requirements
Ensures that all Marjan Island Resort & Spa Standards ,Operating Policies and Procedures are adhered
Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
Seeks feedback on guest satisfaction and resolves problems
Strong & effective communication with all other departments
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office Leaders.
A strong commitment to Colleague Satisfaction
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations
Provides passionate direction towards achieving high level of service
Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
Develops, implements and / or maintains new incentives to motivate colleagues and maximize hotel revenue
Effectively maximizes inventory levels during high occupancy / sold out nights
Adheres to and promotes the Marjan Island Resort & Spa Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
Identify & develop formal training plans and conducts On-the-Job learning events for the overnight colleagues (based on needs and analyses)
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Assists Finance department in all aspects of job.
Administers plans and actions to keep chargeback’s and rebates to a minimum.
Ensures all employees are adhering to proper cash handling procedures and monitors overage / shortages.
Manages employee hours.
Supporting Human Resources Activities
Promotes participation in property safety-related programs.
Monitors employee attendance and records absences / tardiness.
Promotes teamwork and employee morale.
Keeps employees informed regarding new operational procedures, standards, or programs.
Assists supervisors in handling employee performance issues (e.g., performance reviews, counselling, and recommendations).
Ensures all employees have complete knowledge of emergency procedures.
Encourages employee relations through gifts, parties, outings.
Creates incentives that will promote better service and profit for the property.
Assists Front Office Manager in processing employee payroll weekly.
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