NIGHT MANAGER
PULLMAN
Sharjah, Northern UAE, United Arab Emirates
منذ 1 يوم

Job 24

Job Fixed-term contract : Yes Duration of fixed-term contract (in months) : 24 Status Full Time Anticipated Start Date 01-10-2019

Contact

FAIZAL AL KHUZOUZ 072036666

Skills

Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English Optional languages Arabic

Essential and optional requirements

Key tasks

  • Ensures that all Marjan Island Resort & Spa Standards ,Operating Policies and Procedures are adhered
  • Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
  • Seeks feedback on guest satisfaction and resolves problems
  • Strong & effective communication with all other departments
  • Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office Leaders.
  • A strong commitment to Colleague Satisfaction

  • Responsible to balance operational, administrative and colleague needs
  • Responsible for ensuring consistency in exceeding guest service expectations
  • Provides passionate direction towards achieving high level of service
  • Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
  • Develops, implements and / or maintains new incentives to motivate colleagues and maximize hotel revenue
  • Effectively maximizes inventory levels during high occupancy / sold out nights
  • Adheres to and promotes the Marjan Island Resort & Spa Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
  • Identify & develop formal training plans and conducts On-the-Job learning events for the overnight colleagues (based on needs and analyses)
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists Finance department in all aspects of job.
  • Administers plans and actions to keep chargeback’s and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage / shortages.
  • Manages employee hours.
  • Supporting Human Resources Activities

  • Promotes participation in property safety-related programs.
  • Monitors employee attendance and records absences / tardiness.
  • Promotes teamwork and employee morale.
  • Keeps employees informed regarding new operational procedures, standards, or programs.
  • Assists supervisors in handling employee performance issues (e.g., performance reviews, counselling, and recommendations).
  • Ensures all employees have complete knowledge of emergency procedures.
  • Encourages employee relations through gifts, parties, outings.
  • Creates incentives that will promote better service and profit for the property.
  • Assists Front Office Manager in processing employee payroll weekly.
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