Manage the day-to-day service delivery and performance of the Soft Services Department including, Cleaning, Laundry, Food Waste Management, Sterlization and Infection Control.
To ensure that adequate manpower is available at all times and, to ensure that that all Human Resource elements of people management such as Discipline, Training, Performance Review, Objectives Setting, Personal Development and Mentoring, Support, Guidance and Counselling, as required, is provided.
Ensure proper interdisciplinary coordination and effective communication among the staff and with other service providers.
Manage, support and coach internal team members to deliver service against company and client objectives.
Develop activity reports as required by senior management and other service users to ensure optimum delivery across all the identified areas of service.
Liaise with all internal stakeholders / customers on a regular basis to identify their future needs and expectations in regard to the services provided.
Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to the senior management.
Respond, in a timely manner, to standard and non-standard enquires from all stakeholders, relating to the Integrated Services Department;
face-to-face, by telephone, by e-mail and in writing and to represent the Department in internal and external meetings, workshops and presentations as required.
Maintain documentation and records associated with service performance in accordance with relevant Company Procedures in support of the ISO 9001 accreditation.