To oversee and plan the management of business requirements and expectations for ICT provided services and ensuring the successful incorporation of activities and initiatives to meet business expectations within ICT business plans and programs.
Ensures the analysis and coordination of relationahips and requirements with and between stakeholders during the design, management and implementation of business change and throughout the service lifecycle while managing their expectations.
Manages the planning, implementation, control, review and audit of service provision, to meet customer business requirements.
This includes negotiation, implementation and monitoring of service level agreements, and the ongoing review of the management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery.
Proactively esnures the provision of advice and recommendations, based on expertise and experience, to address user needs.
Ensure regular assessments of effectiveness, efficiency, user satisfaction, health and safety, and accessibility to measure or improve the usability of new or existing products or services (including prototypes).
Methods include user trials, expert review, survey, and analysis.
Manages the conducting of research, analysis and stimulation of potential or existing solutions and opportunities for ICT services to increase return on investment of current solutions.
Implements a methodical investigation, analysis, review and documentation process of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based to deliver an accurate representation of business requirements to support improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits.
Monitors for the emergence of anticipated benefits to optimise the business impact of individual and combined benefits.
Business Case development
Communication skills - Arabic and English
Strong communication skills