Hilton Hotels & Resorts
Ras Al Khaimah, UAE
2d ago
source :

A Hostess is responsible for seating guestsand managing table set-ups to deliver an excellent Guest and TeamMember experience while working to achieve departmentaltargets.

What will I be doing?

As a Hostess, you areresponsible for seating guests and managing table set-ups todeliver an excellent Guest and Team Member experience.

A Hostessost will also be required to work in all areas of Food and Beverageand strive to achieve departmental targets. Specifically, you willbe responsible for performing the following tasks to the higheststandards :

  • Welcome guests in a polite and friendly manner
  • Coordinate seating for customers
  • Up-sell with latest departmental incentives
  • Manage table set-ups
  • Able to work inall areas of Food and Beverage including Bar, Restaurant, RoomService and Conference and Events
  • Follow cashhandling procedures
  • Manage guest queries in atimely and efficient manner
  • Ensure complianceof brand standards
  • Strive to achievedepartmental targets
  • Ensure cleanliness ofwork areas
  • Comply with hotel security, fireregulations and all health and safety legislation
  • Comply with local licensing laws
  • Beenvironmentally aware
  • Assist other departmentswherever necessary and maintain good workingrelationships
  • Whatare we looking for?

    A Hostess serving Hiltonbrands is always working on behalf of our Guests and working withother Team Members. To successfully fill this role, you shouldmaintain the attitude, behaviours, skills, and values thatfollow :

  • Positive attitude
  • Good communicationskills
  • Commitment to delivering high levels ofcustomer service
  • Excellent groomingstandards
  • Flexibility to respond to a range ofdifferent work situations
  • Ability to work onyour own or in teams
  • It would beadvantageous in this position for you to demonstrate the followingcapabilities and distinctions :

  • Previous Food and Beverage and / or industryexperience
  • Experience with cashhandling
  • Knowledge of Food HygieneRegulations
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