Salon Manager
ManpowerGroup Middle East
Al Ain United Arab Emirates
منذ 3 يوم
source : HireeJobsGulf

ROLE SUMMARYResponsible for operating the salon and its profitability and ensuring that client count numbers are maintained and reviewed whilst the best service and quality in the industry are being provided ACCOUNTABILITIES SALON OPERATIONS Manage all areas of salon operations Manage opening and closing of salon Complete all required reports in an accurate and timely manner Manage salon P L and ensures that expenses are effectively controlled Manage bookings effectively to create highest productivity and maximize down time and quiet times first Follow and reinforce proper sales techniques for sale of retail products Ensure all staff are fully trained and regularly retrained in all services procedures and retail products Ensure a firstclass standard of service is delivered and maintained in salon to promote a positive client experience Promptly and effectively resolve client concerns and complaints Monitor via client feedback forms Handle clients questions and concerns professionally and courteously Set and monitor proper consultation procedures Ensures that clients information is recorded and maintained effectively Demonstrate awareness of competitors that are operating and will be opening in the area Ensure you have a running shift schedule for all staff and that they are aware of their work schedule Ensure you have the right number of staff to ensure days off as per policy Propose marketing activities to grow the clients count and salon profitability Ensure that staff update and maintain client record history for every service for the following reasons a Technicalb Client complaintsIn the absence of a receptionist to take full responsibility for all the work in connection with receipts bookings records and money Have complete knowledge and understanding of all services and products while educating clients in these areas

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