We are excited to find the next Heartist® CID Data Administrator to join the Raffles Dubai team!
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.
Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.
The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
If you are looking for a dynamic environment for growth, please join us as a CID Data Administrator.
Summary of Responsibilities :
Responsibilities and essential job functions include but are not limited to the following :
To consistently provide thoughtful, caring and sincere service
To coordinate and provide all administrative support to the Reception agents
To confirm guest reservation correspondence and ensure correct information, such as passport details has been input in the system
To ensure all guest arrival and departure details and event details are recorded on daily basis
To communicate and coordinate individual guest detail equests with other departments as required
To maintain all employee records within the Front Office
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Previous Hotel or Administration experience an asset
Previous experience using a Property Management System an asset
Computer literate in Microsoft Window applications required
Must be able to type 25 words per minute
Must possess strong verbal and written skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times