منذ 5 يوم
source : MNC Jobs Gulf

Job Description

Minimum Requirements :

  • Female, Arabic
  • With 4 yrs or more experience as a Service Desk Analyst
  • Highly communication skills over the phone and Emails
  • Good computer skills (MS Word, Excel and Power Point)
  • Job Purpose : A service desk is a communications center that provides a single point of contact (SPOC) for employees. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.

    Principal Accountabilities :

  • Handling Employees requests :
  • Receive user request, contact the user to collect the information and modify the request details.
  • Select the correct category, Subcategory and assign to Site engineer.
  • Define / analyses user requirements from Business prospective.
  • Determine severity and prioritization classification for the request.
  • Develop relationships and effectively communicate with employees and key business stakeholders,
  • Provide timely / effective communications.
  • Ensure Quality and Consistency when Handling employees requests.
  • Drive Incident Resolution to Ensure Business Continuity
  • Close incident records within defined timeline threshold to minimize impact on user.
  • Escalate issues to ensure proper sense of urgency / resource allocation.
  • Evaluate incident to check if problem is need to open or not.
  • Identify / associate related incidents.
  • Job Type : Full-time Salary : AED8,500.00 / month Experience :

  • Service Desk Analyst : 4 years (Required)
  • Education :

  • Bachelor's (Preferred)
  • Language :

  • English (Preferred)
  • Arabic (Required)
  • قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب