Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year.
For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification.
We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do.
If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
This role of Customer Strategy Leadwill provide expertise and leadership to define and implement meaningful customer marketing & relationship strategies that successfully build profitable, long-term relationships and engage customers across all channels in a way that speaks to the Majid Al Futtaim's customer holistically.
Role Responsibilties -
The ideal candidate will be customer obsessed and skilled at developing strategies to inspire customer engagement and marketing, drive the customer loyalty and continually finding new ways to maximize the customer lifetime value within Majid Al FuttaimEcosystem.
The role will lead the development of inclusive and integrated customer and marketing strategies rooted in business and brand goals, customer data and channel-level best practices.
The role will also support with strategic directions intothe implementation and execution of the overall Marketing, CVM and CRM strategy.
The ideal candidate must be process-driven, organized and able to translate complex data into cohesive strategies and stories.
Formulate master brand marketing strategies by working closely with all functions and agencies to deliver business objectives.
This includes partnering with business for frameworks and guidance on their strategies while executing and leading the same for SHARE, the loyalty program.
Lead the shift from product to customer and brand driven mindset
Lead the strategy, execution and performance of SHARE customer engagement and marketing agenda to drive and maximise customer value across all channels and funnel touchpoints driving brand love.
Minimum Experience / Qualifications -
15+ years of relevant experience in e2e marketing, brand, customer strategy, funnnel marketing, campaign planning, ATL, BTL, database marketing, Loyalty or CRM
Bachelor's or master's degree in marketing or a related field
Customer Strategy and Marketing consulting experience is a plus
Functional & Behavioural Competencies -
Proven ability to distill complex information and use data to craft a story
Strong analytical skills and the ability to draw conclusions to make recommendations.
Ability to operate independently while establishing strong working partnerships with co-workers and cross-functional team.
Self-starter, self-driven person who can navigate through highly agile environments ability to work independently when required
Strategic thinker and experience working cross-functionally with development, design, business and marketing teams
Ability to meet tight deadlines and prioritize workloads with a track record of taking ownership and driving results