Departments of testing and sales staff. Develop and maintain operational systems for efficient administration of sales, marketing and testing programs.
Expand the demand proactively for U.S. standardized tests as well as other ETS exams in UAE.
Works with the English Language Manager to adopt an integrated approach of EL and Testing.
Provide a new testing and business model in view of the evolving UAE market needs.
Plan and Monitor all testing budgets.
Ensure team maintains relationships with various TOEIC and ITP clients and coordinate test dates in house and offsite.
Ensure testing team provides quality testing services to all AMIDEAST
In coordination with the CD, liaise with ADEC, KHDA, Ministry of Education and other educational entities across UAE to create awareness and secure adoption of the CMD tests.
Provide and implement a marketing / sales strategy of CMD targets; TOEIC and TOEFL families.
Maintain TOEIC and ITP inventory
Research customer issues and concerns and respond where needed.
Handle all escalated calls in a professional and positive manner.
Qualifications : Skills :
Bilingual (Arabic and English) Fluency is required.
Integrity Job requires being honest and ethical.
Leadership and supervisory skills
Hard worker and motivated
Excellent communication and organizational skills;
Strong interpersonal skills
Customer service oriented
Detail oriented - Job requires being careful about details and thorough in completing work tasks.
Ability to handle multiple task at one time
Ability to correspondence with clients
Ability to work within a team environment;
Ability to work under pressure
Able to maintain professional demeanor and appearance.
Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Power point.
Bachelor’s degree, Master’s degree is highly preferable.
Minimum 10 years’ experience in project management
Excellent written and oral communication skills
Precise attention to detail, organizational skills, and ability to work under pressure
Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel and PowerPoint.
Experience in test center management