Play Your Part
Cleans guest rooms as assigned ensuring the Hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guests and guests’ rooms.
Key Objectives :
Responsible for delivering the guest experience by consistently meeting the highest standards of cleanliness, attention to (LEGO) details efficiency and guest satisfaction throughout all areas of the Hotel.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to exert physical effort in using cleaning equipment
Ability to endure abundant physical movements in cleaning various guest rooms
Main Duties :
Use correct cleaning chemicals for designated surfaces, according to the hotel’s regulations and hotel requirements
Clean guest rooms by category priority
Transport cleaning supplies, amenities and linens to assigned guest room and position securely
Service assigned guest rooms daily
Empty trash containers
Discard any room service trays / items from the room
Remove all dirty linens and replace with clean par to designated layout
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, shower curtain, hair dryer and floor
Replace facial, toilet tissue and bathroom amenities in correct amount and location
Replace laundry bags and tickets
Clean closets on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket / pillow
Dust all furniture through-out the room and LEGO features on daily basis
Check that LEGO features are complete
Realign furniture to floor plan
Open all drawers / doors in checkout rooms and remove items left behind by guests. Dust inside
Check around bed & chairs for debris and remove if present
Inspect condition of all furniture and carpet for tears, rips or stains : report any damages to the floor leads
Dust pictures, frames and mirrors
Remove dust and debris on television, clock radio and remote control
Set correct time on clock
Clean all lamps and light switches; check for power working order
Remove dust, spots and smears from windows, ledges and frames
Empty liquid from ice bucket and wipe all surfaces dry
Remove water from coffee machine and clean thoroughly
Remove dust on drapes weekly and realign to correct position daily
Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room
Ensure presence of fire safety and DNDS signs. Inspect conditions and replace as needed
Remove dust, dirt and smudges from A / C unit, vents, grids and thermostat. Remove dust, stains and marks from all baseboards, ledges and corners
Vacuum carpet in guest rooms
Spray room with deodorizer
Update room status’s cleaned on assignment sheet
Record no service requests and do not disturb rooms on your Room Assignment list. Report them to Managers or Floor Leads and check status of sign before you leave your assigned area
Reorganize cart and stock at the end of each shift
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
Ensuring all LEGO pieces that are provided in the room are picked up and placed back into the container
Record any damages or maintenance problems to the Housekeeping Manager, Assistant Housekeeping Manger, Floor Leads or Housemen
Turn over any lost and found items from guest rooms to the Housekeeping department
Successful completion of the training / certification process
Other Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements are representative of the knowledge, skill, and / or ability to require
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to work a flexible schedule including evenings, weekends and holidays
Health & Safety :
To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.
To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through :
Following reasonable instruction related to health & safety.
Reporting dangerous situations or deficiencies in health & safety arrangements.
To only use work equipment in accordance with training.
To not interfere or misuse anything provided for the purposes for health & safety.
Are You a Star?
In order to be qualified for this role you should possess the below criteria :
High school diploma or equivalent preferred.
1 3 years of successful experience in a housekeeping department and / or room attendant position.
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
By applying to this vacancy, you agree to our Terms & Conditions.