Trade Middle Office Manager UAE National Only
Client of IRIS Executives.
Dubai
منذ 1 يوم
source : Wisdom Jobs

Overall control over unit who prepares first party documents for customers and third party draft documents under letters of credit collections and on open account basis TradeDoc Structuring new trade deals and coordinating with different stake holder like customer legal credits sales staff and operations Also hand holding transactions till successful completion Checking of import and export documents under letters of credits Vetting of guarantees and export letters of credits which are high value requires confirmation to be added Overall monitoring on all large value trade transactions including quality checks Quarterly Risk control analysis of products and balancing of all Trade products Assisting Sales front office product manager to develop new products development on existing product by active member in new product approval committee of the bank To participate in User Acceptance test UAT for new products development on existing product which is rolled out by bank and to ensure successful implementation of same The jobholder will be the primary source of expertise and point of reference for technical queries and issues within their team Responsible for the quality controls surrounding the accuracy of work within their team and will sample check individuals work to confirm quality Primary point of contact for Ops Managers and Product Managers for process queries including giving advice on proposed amendments to the process and or literature Responsible for reviewing complaints received identifying causes and implementing process changes to prevent repeat occurrence Champion the development of a customer focused high performing culture supporting continuous improvement of the operational process and the development of best practice Responsible for updating and delivering process training to new recruits Maintain their own technical and specialist knowledge CDCS qualified and to develop that of the team through coaching and identification of training needs Assist the Team Leader in process management in order to improve the efficiency of the team and the wider organization Handle TRADEDOC and checking of documents under Imports and export LCs efficiently Monitor traffic and overall control over Bolero IFE Handle and implement new product approval Trade RCAs to manage including quality check for all Trade products Responsibilities Provide assistance and informed comment on all aspects of the process Maintain and develop up to date specialist process and system knowledge in order to act as the primary source of reference for colleagues and internal and external customers referring and escalating to the relevant parties as appropriate Analyze and resolve processing standard and complex issues identifying root causes and making recommendations for long term solutions Champion Change identify and implement Best Practice suggesting improvements to systems and processes as necessary Ensure they provide high level of technical support to Project Teams as they introduce product process changes Ensure that standards of accuracy for Offshore if appropriate and Onshore staff are measured and are reaching exemplary levels To act as the point of reference for the team in assessing the acceptability of propositions received from the network providing guidance where amendment is required and also explaining the reasons behind why applications cannot be accepted Ensure that any technical pages are maintained are accurate and any amendments are communicated around the team in a timely manner To ensure the procedures guides are maintained and updated when required Deal with complex or involved processing and technical issues on an ad hoc basis Continually review the activities of the team in order to identify and implement opportunities to improve working practices and search for better ways to service the customers while maintaining required standards of control Ensure that all elements of risk are understood mitigated and appropriately documented Ensure that quality controls and checks are completed as required Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Client of IRIS Executives

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