Problem Management Analyst
City Computer Company L.L.C
Abu Dhabi, UAE
2d ago
source :
  • Supports Operations throughidentifying opportunities through daily, weekly, and monthly RootCause Analysis, Trend Analysis, and recommendations for permanentfix.
  • Leads Service Improvement Plan andContinual Improvement Plan for accounts being supported.
  • Represents Quality team during customermeetings.
  • Identifies process gaps andassures that such gaps are promptly reported.
  • Creates and strategizes new Quality Processes or governsexisting Quality Processes focusing on day-to-day operations underITIL / ITSM Methodologies.
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