Confidential Company
Dubai, UAE
6h ago
source :
  • Typical work duties of a serviceengineerinclude : responds to customer complaints; evaluates andresolvesproblems of the customer;
  • assists in installing theequipment;analyzes, inspects and reviews findings to determine thesolutionto the problem that the customer demands ;
  • worksalongsidewith technical sales engineers

  • offers customertrainingfor the product; repairs, tests and maintains equipment;monitorsperformance of the product; maintains product manuals;
  • providescustomers with regular reports and feedback on theirservicerequests;
  • develops and maintainsrelations withcustomers; reports common complaints of customers totop managementin order to address the situation for futurereference;
  • makesrecommendations to maintenance technicians; andoffers feedback onproduct development, featuresandfunctions.

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