Switch Board Coordinator
Ahmed Seddiqi & Sons
منذ 1 يوم
source : Drjobs.ae

A few keyresponsibilities :

  • Operate Seddiqi HQ switchboard including answering,directing and screen incoming phone calls, taking and relayingmessages, and providing direct numbers, e-mail addresses and theoffice location in adherence with standards and procedures as setby CRM department.
  • Managing all incoming phonecalls in a prompt, professional and friendly manner in accordancewith the Seddiqi Holding competencies and guidelines.
  • Monitor call loads to ensure adequate Switchboardcoverage at all times to ensure timely answering of all incomingcalls.
  • Manage and monitor the HQ meeting roombooking system - ensuring all booking requests are addressedpromptly and with any potential issues resolvedeffectively.
  • Facilitate alternativearrangements for room bookings as required when conflictingschedules occur.
  • Update and maintain databaseof Seddiqi Holding telephone numbers, including office and employeeextensions, frequent contacts, and third parties.
  • Provide administrative support to departments, asapproved by the Line Manager, ensuring effectiveness and efficiencyof answering incoming calls is not compromised.
  • Requirements :

    Minimum Requirements &Qualifications :

  • 3years of related experience in Call Centre, Switchboard or CustomerService role.
  • Fluent in English
  • Excellent communication and interpersonalskills.
  • Strong Microsoft Office skills - Word,Excel, Power point, Outlook Should be IT / AV / Technologysavvy.
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