Field Service Engineer
Daktronics
Dubai, United Arab Emirates
منذ 5 يوم

Responsibilities

Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment.

Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of fuel, store specials, and more as you make your daily commute.

They also enhance spectators’ experiences at sporting events of all kinds.

This position is a full-time role located in Dubai, UAE with the Daktronics Dubai Field Service Engineer team.

Tentative Start Date of 01 February 2019.

  • Gain knowledge about Daktronics products and processes.
  • Provide installation support and perform maintenance for displays and control equipment.
  • On-call and event support responsibilities.
  • Provide phone, remote and on-site support for the maintenance and troubleshooting of Daktronics product.
  • Work with Sales, Project Managers, Service staff, customers and other personnel to solve technical issues.
  • Plan and prioritize customer requests and scheduled work.
  • Appropriately document all services performed : service logs, work logs, inventory and shipping documents.
  • Customer representative to support customers contacting Daktronics for support.
  • Assist with field product installations.
  • Provide on-site technical support, which may include terminating fiber, field repair, testing and system level troubleshooting.
  • Follow the procedures outlined in the Installation Supervisor’s Guide.
  • Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.
  • Take a proactive approach to the service needs of Daktronics customers.
  • Competently represent Daktronics to customers, in a confident and professional manner.
  • Develop a strong business relationship with key customers in the area. Take key role in service relationship with customers.
  • Work effectively as a team member; assisting when and where needed.
  • Become knowledgeable about and follow company procedures.
  • Perform other duties as assigned.
  • Qualifications

  • Bachelor’s degree in Electronics or related field.
  • Five or more years of experience in a similar role is preferred.
  • Able to work at heights, work from a ladder and ability to carry ladder / tools / parts from vehicle to work site.
  • Available to work evenings, midnight shifts and / or weekends to support facility event schedule.
  • Must have good written / verbal communication skills in English and Arabic.
  • Must be willing to travel outside of the U.A.E. The majority of the travel will be throughout the Middle East, West / Central Asia and Africa.
  • Occasional travel will also be required to locations such as the United States and Europe.

  • Ability to travel by air and ground. Valid driver's license and good driving record. Motor vehicle records will be checked.
  • Must be able to complete work responsibilities with little supervision.
  • Strong computer skills are necessary : Internet navigation, word processing, spreadsheets and Microsoft Office tools.
  • Effectively exercise discretion and independent judgement.
  • Fluent in English, written and verbal.
  • Background check will be conducted.
  • Must have a valid U.A.E. issued driver’s license.
  • Daktronics does not sponsor, renew or extend immigration visas.
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