Conference Concierge
AccorHotels
UAE
منذ 1 يوم
source : HireeJobsGulf

At Fairmont Hotels Resorts our engaging service and delicious cuisine make every special event a truly memorable affair both within our distinctive surroundings and offsite Your vision and leadership as Conference Concierge Catering Conference Services or Events will ensure an engaged team efficient operations and service that exceed the expectations of every client Hotel Overview Fairmont The Palm is a luxury worldclass resort located on the iconic Palm Jumeirah Island in Dubai The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge A total of 10 food and beverage outlets on property offer international dining options including Little Miss India Frevo Brazilian Churrasco experience Seagrill Bistro Ba Restaurant and Lounge Blowfish Flow Kitchen and others Fairmont The Palm also features an expansive pool and beach area with a health club Willow Stream Spa and the Fairmont Falcons Kids Club Summary of Responsibilities Reporting to the Director Catering Conference Services or Events responsibilities and essential job functions include but are not limited to the following Act as a personal service ambassador liaison on behalf of Conference Services between the Meeting Planner and the various hotel operating departments Consistently offer professional friendly and engaging service Build rapport with the Meeting Planner in order to identify their needs and expectations maintain a constant presence on the meeting floor and anticipate respond to any requests Ensure a smooth and seamless meeting planner guest experience by communicating with all departments within the hotel Review all appropriate documents Group Resume BEOs etc to familiarize with the event conference details in advance of meeting with customer on the floor Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customers satisfaction Check in multiple times throughout the day to assist with changes updates Assist with any updates changes quickly and follow up to ensure customer satisfaction with action taken Be actively visible on the floor and always accessible to the customer via phone Nextel radio Use daily checklist to ensure accuracy of all events and adherence to Fairmont standards and BEO details Every function room in use should be checked in advance of client arrival Partner with Banquet operations at beginning of shift throughout shift and at end of shift to ensure consistent information sharing Update Conference Services Managers throughout day on group status any actions taken and any necessary follow up needed Attend preconference event meetings with clients and summarize job responsibilities contact information and course of action in absence of Conference Concierge Ensure guest group experience while onsite through personal interaction and attendance at functions throughout the stay Must be flexible to accommodate irregular and or extended hours Conduct any all site inspections as required Able to handle walkin inquiries Attend necessary meetings within hotel that effect are effected by the Catering Conference Services or Events department Manage function room keys for Meeting Planner Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner Inspect VIP rooms guest rooms and or hospitality suites Additional responsibilities as outlined by Director or Assistant Director REQUIREMENTS Qualifications Previous leadership experience within luxury market in similar role required Computer literate in Microsoft Window applications and relevant computer applications required Micros Opera S C and Meeting Matrix preferred University College degree in a related discipline preferred Excellent communication skills both written and verbal required Strong leadership excellent interpersonal skills and superior problem solving abilities Highly responsible reliable and ethical A reputation for honesty and integrity Highly motivated selfstarter able to work in fast moving environment Ability to focus attention on guest needs remaining calm and courteous at all times Ability to work days nights and weekend when necessary Visa REQUIREMENTS Please note that you must be eligible to live and work in Dubai We will assist successful applicants with the visa process and provide flights and accommodation

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