Role Purpose : To serve SNAS / DHL customers at the Front Counter, ensuring that all customer needs are met, questions and queries handled, all shipments are correctly and accurately processed and company standards are met or exceeded at all times.
Skills / Qualifications : Maintain cleanliness and excellent appearance within the Front Counter. Project a professional image in greeting and serving customers.
Impact : Ensure all sales targets are met / exceeded. Ensure all cash and the cash float are handled correctly. Use SPS system to complete AWBs in line with company standards.
Problem Complexity / Process Ensure that perfect shipment criteria is met at all times. Maintain suitable levels of brochures and tariffs on display.
Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty
Customer / Stakeholder Ensure the delivery of precise and correct information to customers and provide advice on shipment acceptance and carriage.
Security screen all shipments prior to acceptance. And take necessary action against DGA shipments. Hold consignee collect shipments as appropriate
Autonomy Ensure all machinery is in working order (Card, Weighing, Computer) Up loading of Disk information from the SPS accurately at the end of each day
People Management Ability to understand the perceptions and needs of others, as well as to pick up clues to others' current unspoken thoughts Budgeted turnover year Size of Budget (year) Nb of FTEs Nb of Direct / Dotted Line reports Nb of countries Other relevant dimension Accountabilities Scope DPWN Role Profile printed : 2017-03-13, page 2 / 2 1.
MAJOR CHALLENGES Ensuring that information and issues are treated with utmost objectivity, professionalism and confidentiality.
Pressure often brought about by the number, urgency and diversity of tasks and activities. 2. DEGREE OF SUPERVISION The HRD Manager provides job direction, reviews performance of key results areas, checks and monitors the accuracy and timeliness of reports, and ensures that all personnel records and issues are handled with utmost confidentiality.
1 Education Diploma or university degree.
2 Experience At least 2 years in HR administration or similar experience. Knowledge of the Saudi Arabian Labour Law an advantage Database management
3 Technical Knowledge / Skills Very good computer skills, particularly in MS Office Package (Word, Excel, PowerPoint, Access)