Senior Officer, Process Support
National Health Insurance Company – Daman
UAE, Abu Dhabi,Abu Dhabi
منذ 2 يوم
source :

Job Role : Senior Officer, Process Support

Job Description

  • Investigate problems and other requests for support and determine appropriate actions
  • Provide advice and guidance to the team members when required
  • Test, install and monitor new changes implemented
  • Perform root cause assessment and debug all issues on Daman processes, and availability of applications
  • Identify software faults / bugs and communicate process problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Perform quality assurance check on the delivery of the supplier
  • Support the integration between business applications
  • Administer Daman processes environment by using appropriate tools and methodologies
  • Create, maintain, manage and update technical documentation for application problems with appropriate actions.
  • Participate in shortlisting, interviewing and selecting candidates.
  • Collaborate closely with the Applications and Processes Monitoring and Service Management Officers to improve quality of processes support service
  • Assist in capacity planning
  • Subject to occasional call or on-site support outside the working hours to provide consultation related to processes failure or to perform application / process deployment.
  • Skills

  • Solid understanding of multiple core business processes
  • Solid understanding of multiple tier application architecture
  • Experience with large scale enterprise-level systems
  • Good knowledge of the recent web service technology
  • Solid understanding of web application technologies
  • Knowledge of Middleware technologies (Weblogic, JBoss, Tomcat,IIS)
  • Knowledge of service-oriented architecture (SOA) and enterprise application integration (EAI) concepts
  • Good knowledge of Linux
  • Good Knowledge of SQL (Structured Query Language)
  • Good command of written and spoken English; knowledge of Arabic language is an advantage
  • Good analytical, execution, problem solving and decision-making skills
  • Ability to acquire and apply new skills
  • Flexible and able to work under pressure
  • Respect and maintain a high-level confidentiality
  • Proactive and results oriented whilst ensuring high quality of work
  • Education

  • Bachelor's degree in computer science, Information Technology or other relevant field of study
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