Unified Communication Admin
Data Direct Group
Dubai - United Arab Emirates
منذ 3 يوم
source : HireeJobsGulf

JOB SCOPE Responsible for planning designing implementing and maintaining the Company s telecommunications infrastructure This includes installing configuring maintaining supporting and optimizing all telephone systems and services voicemail PBX communication systems call center technology video conferencing environments and coordinating with local Service Providers Team Lead Voice will work closely internally with IT executive staff and project managers in other departments in order to identify recommend develop implement and support costeffective technology solutions for all aspects of the organization as well as externally with stakeholders to define business and systems requirements for new technology implementations Principal Accountabilities Manage and administrate entire telecommunications infrastructure and its associated software including PBXs call management systems voice mail interactive voice response and video conferencing systems Design and oversee telecommunications projects with a goal to improving or expanding the current infrastructure Develop implement and maintain policies procedures and training plans for telecommunication systems administration and appropriate use Work with end users to establish service level agreements based on user requirements Schedule and assign user requests for add mode change to field engineers Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued uninterrupted operation of telecommunications systems Generate telecommunications usage and inventory reports as required Conduct testing and development disaster recovery plans to detect faults minimize malfunctions and backup systems Assess need for any system reconfigurations minor or significant make recommendations and execute them as required Conduct research on emerging products services protocols and standards in support of telecommunications equipment procurement and development efforts Interact and negotiate with vendors outsourcers and contractors to secure communications products and services in a timely and professional manner Administer all contracts for telecommunications equipment and services Oversee and implement the acquisition and installation of stateoftheart telecommunications equipment Prepare telecommunications budget recommendations Interact with technical staff to ensure the safe and proper installation of cabling wiring and other electrical hardware Provide oncall technical support Manage and or provide guidance to junior members of the team Support voice network ensuring continued operation of telephones and fax machines for 1000 users Incorporate new technologies with the aim of service improvement and optimize operating costs Manage team of 2 voice engineers

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