Reservation Agent
Pranav Associate Group
منذ 1 دقيقة
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Job Details :

  • Ensure clients satisfaction and adherence to hotel service standards..
  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Follow internal credit policy.
  • Follow the internal up-sell programme for Reservations department.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Job Requirements :

  • Bachelor degree in Hospitality or similar field.
  • Candidate with experience in a reservations department within the hotel industry.
  • Good knowledge of MS Office suite.
  • Strong Opera systems skills.
  • Excellent spoken and written English.
  • Excellent communication skills at all levels.
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