Guest Relations Agent
FRHI
Fujairah, United Arab Emirates
منذ 6 يوم

Summary of Responsibilities :

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offers professional, engaging, thoughtful, caring and sincere service
  • Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards
  • Remains observant and responds to each Guest who approaches the Reception Desk
  • Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression
  • Maintains a perpetual presence on the Reception Desk throughout the hours of the shift
  • Greets all Guests courteously, using the Guest’s name whenever possible
  • Follows Hotel’s telephone etiquette standards
  • Enrolls new Fairmont President’s Club members and updates certificate maintenance when applicable
  • Drives Rate & RevPAR through up-selling room brand.
  • Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
  • And other tasks assigned by the superior.
  • Qualifications :

  • Previous customer related experience preferred
  • Computer literate in Microsoft Window applications an asset

  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to) :

    Constant standing and walking throughout shift

    Visa Requirements : Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

    قَدِّم طلبك ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب