Job Requisition ID : 139661
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.
responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role :
The purpose of this role is to lead the Centre of Excellence for Business Process Management across the Al-Futtaim Automotive group, whose main responsibilities include driving the Automotive process governance operating model, delivering process improvement initiatives, leading the implementation and maintenance of ISO practices and supporting process automation & digitisation projects.
What you will do : Process Governance
Owning Group Automotive Business Process Management policy and procedures ensuring standardised practices across all Automotive businesses internationally.
Ensuring all processes and procedures are documented and maintained within the group Automotive Business Process Management application as per the Automotive BPM Policy.
Ensuring process owners are well supported in identifying opportunities to improve their processes and maintaining accurately documented procedures.
Process Improvement Projects
Leading the design and realization phases of business process related projects by designing business processes against leading international standards (benchmarks), by managing change and organizational impact and delivering significant, measurable and sustainable business improvement results.
Leading analysis of business performance results, customer feedback, audit reports, and any other business data to identify major business improvement opportunities and mobilize transformational business process improvement projects.
Supporting transformational business projects by driving the process analysis and design phases whilst coordinating with all other related project workstreams.
Lead performance analysis and business review sessions to identify and prioritize major business improvement opportunities.
Mobilize transformational business process improvement programs by formulating business cases, building executive sponsorship and mobilizing project teams with the necessary skillsets to manage and execute the program.
Building ISO practices within operations to meet ISO 9001 standards.
Managing ISO 9001 accreditation by third party partner for all Al-Futtaim Automotive companies.
Driving periodic process audits to ensure ISO practices and operational procedures are effectively followed.
Process Automation & Digitisation
Owning the backlog of digitisation and automation opportunities within processes managed under the process governance operating model.
Driving process automation identification program with focus on identifying tangible benefits.
Supporting agile delivery squads with user story, acceptance criteria & definition of done documentation based on identified process improvement opportunities.
Drive process design phase of Robotic Process Automation projects across Al-Futtaim Automotive.
Required skills and experience to be successful :
Bachelor degree in Engineering, Business or Science.
Agile Scrum Master / Product Owner, Automation Anywhere Business Analyst and Lean Six Sigma Green Belt certification (or equivalents).
Masters or MBA an asset.
Minimum Experience and Knowledge :
5+ years hands-on experience in a Leadership, Project Management, and Business Analysis
3+ years of experience leading process design projects
Experience in Operational / Team Leadership, Process Improvement and Change Leadership
Demonstrated experience in successfully leading transformational projects / programs within an Automotive Operational environment.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands : Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors.
Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
This is Al-Futtaim Automotive and we empower talent to move forward.