Under the guidance of the Front Office Manager assess, evaluate and ensure that the long-term and short-term of the department are met.
Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt, and effective service to all guests.
Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
Kempinski Hotel Mall of the Emirates
A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties.
It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.
Key Responsibilities :
Ensures the smooth running of the operations on a day to day basis and in a proactive manner
Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles
Support and assist all Front Office sections.
Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems
Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required
Follow up with Housekeeping any unresolved room discrepancies
Maintain reservation procedures, same-day arrivals
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees
Ensures that all departmental information is kept accurate and up to date
Understand and carries out duties in line with Hotel Emergency Procedures
Inspects guestrooms on a daily basis
Responds promptly to any operational requests from Front Office and other hotel departments
Attends to referred and unsolved problematic situations
Completes VIP, delegations and group leaders welcome and farewell as appropriate
Conduct efficient hand-over with coming Manager
Minimum of 3 years experience in a similar role in a 5 star international hotel chain
Working knowledge of reservations department. Strong telephone etiquette.
Strong knowledge of Microsoft Office applications
Fluency in English (Written and Spoken)
Additional languages is a strong advantage
Experience of supervising large team
Combined background in Food and Beverage and Front Office a distinct advantage