Position : Butler Co-ordinator
Department : Butler Service
Reports to : Head Butler / Senior Butler
PURPOSE OF POSITION
To provide supportive administrative assistance to the Butler Service Department
KEY ROLES & RESPONSIBILITIES
Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction.
Receives, records, and distributes various reports via the Opera system
Receives, records, and transmits guest requests accurately to the team at all times.
Maintains and update administrative data’s.
Maintains key control & track sheet.
Maintains working area and equipment in a proper state of cleanliness and repair
Handle guest complaints; delegates immediately & reports to Shift In-charge.
Complies with hotel’s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
Attends meetings and training sessions as required
Has an awareness of all positions in the Butler service dept. including their job functions
Adheres to Housekeeping / Butler’s standards and procedures and enforces the same
Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry.
Ensures smooth handover of daily activities to next shift
Is fully aware of Raffles Standards
Performs related duties and special projects assigned.
Occupational Health and Safety Responsibilities
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangersLog security incidents and accidents in accordance with hotel requirements
Ability to work cohesively with co-workers and managers as part of a team
Understanding and ability to work in a multi-cultural environment
Excellent reading, writing and oral proficiency in English
Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, etc.)
Good communication and guest contact skills
Must be well-presented and professionally groomed at all times
Strong interpersonal skills and attention to detail
Post Secondary education, preferably with professional qualifications in Secretarial skills
Minimum two year’s experience in the similar position