Job Duties and Responsibilities :
o Operational duties include coordination with shippers, truckers, shipping lines and agents for the export of shipments.
o Maintain high work volume with low errors.
o Arranging for pick-up or inland transportation.
o Booking and document preparation
o Follow-up with tracking and tracing to final destination and data quality requirement.
o Include maintaining communication with shipper, consignee, carrier and overseas agents throughout the process and choosing proper routing appropriate to the customer's needs.
o Maintain SOP and customer profiles including key contacts, special requirements, contract rates and preferred routings / services / carriers.
o Participate in quotes for overseas agents as requested.
o Immediately report problems, operation disputes or discrepancies to supervisor.
o Meeting client requirements in terms of data input, and general customer service inquiries related to tracking & tracing.
Job Requirements and Qualifications :
o Strong verbal and written communication skills, and PC skills.
o Ability to work overtime when needed.
o Willingness and flexibility to learn and work with developments in I.T. operations systems and applications.
o Performing other duties as assigned .
o Ability to back up other colleagues in their absence.