Customer Service Executive - Inbound Outbound Call
Inaya Facilities Management Services LLC.
منذ 5 يوم
source : Wisdom Jobs

Job Purpose Answer incoming calls from customers and logging the customer s request answer inquiries and questions handle complaints troubleshoot problems and provide information Function as an intermediary between the client the Operations team and the end user in order to coordinate the satisfactory fulfillment of the customer viz end user request by the company providing a first level response Call Handling Response to all calls professionally and in a timely manner route calls to appropriate resource Respond to customer inquiries and provide accurately response Research required information using available resources Provide customers with product and service information Identify and escalate priority issues Clearing the missed call alerts Work Requests Classify and prioritize the work requests as emergency urgent and routine for various end-

user services received from the EAM administrator to activate the Operations team viz Soft Services etc into taking prompt action Despatch all scheduled and emergency Work requests to the Operations team for action Upload the WR into CAFM Call customers to schedule appointments for work requests received Update all relevant information on WR into both EAM CAFM Customer Complaints Handle and resolve customer complaints on calls Record all customer complaints under CAP and escalate to the relevant department for an effective resolution Calls customer to gather feedback on closed WR s Update all the feedback gathered under FBMS in CAFM Close the FBMS recordsProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Inaya Facilities Management Services LLC INAYA

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