Organizes and supervises guest arrivals and departures with the front office teams
Ensure that guest documentation and information are available and up-to-date
Ensure that the pricing policy and internal audit procedures are duly applied
Supervise the management of debtors, group and individual guest invoicing and cash operations
Keep track of the standard of services delivered, based on guest comments and quality audits
Maintain on-going awareness about the local authorities’ requirements
Maintain up to date information of the hotel and local services and make sure to pass it on to the rest of the team
Supervise the standard of customer relations on a daily basis
Report for duty punctually wearing the correct uniform and name tag
Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
Comply with local legislation as required
Respond to any changes in the department as dictated by the needs of the hotel
Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs
Attend training and meetings as and when required
Prepares the work schedule for the front office team
Manages and coordinates the day and night reception teams, fostering team spirit.
Brings the Circle of Talents to life
Conducts annual performance appraisals and Flash interviews in conjunction with the Front Office Manager
Integrates and trains apprentices, qualifying staff, interns and new employees
Prepares and implements the training plan for the front office
Plays a pro-active role in the definition of collective and individual targets
Ensures that employees are well presented (uniforms, personal hygiene etc.)
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
Ensures the Group's loyalty program (Le Club) is promoted to the guests
Motivates and drives the team to maximize upselling and attain the department's targets
Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager
Ensures that invoicing and cash operations procedures are respected and in line with internal audit guidelines
Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, roster planning, etc.)
Responsible for the stock of all items necessary for the correct functioning of the department and the use of such items in accordance with the budget
Ensures security of revenue and money flows
Undertakes any necessary actions in order to recover debt
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.
Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.