Providing direct first line support and troubleshooting through various communication channels (email / phone / app)

Investigating product complaints to identify root cause analysis following established processes

Completing administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes

Managing quarterly scheduled preventive maintenance and upgrades for the regional install base

Developing rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department

Operating within standard and site-specific Operating Room protocol

Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event

Managing costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.

Expected areas of Competence :

Qualification in Electrical / Mechanical Engineering, Bio sciences or relevant experience with

medical devices

Minimum 2 years supporting capital equipment in the research or clinical fields

Prior experience with Robotics or capital medical equipment preferred

Excellent communication, organizational and customer relation skills

Ability to work without specific direction on daily activities

Project management skills would be helpful

Excellent communication, organizational and customer relation skills

Ability to :

Zimmer India Private Limited

14th Floor, Tower B, DLF Build No.5,

Haryana, India