Services Senior Manager
Digital14
UAE,Al Ayn,Al Ain
منذ 4 يوم
source : Drjobs.ae

CustomerExperience

  • Work withall clients and stakeholders as acustomer IT advocate and advisor,providing consultation, best practices and creative thoughtleadership in IT services.
  • work with thecustomer from Project initiation to the completion with end-to-endownership of the results.
  • Meet with allcustomer departments on a regular basis to create a strong two wayrelationship between IT and the business
  • Foster connections with users / stakeholders / clients toensure success throughout the lifecycle, find ways to partner withclients through campaigns, events, reference activities, customerstories, collateral, digital content and advocacy
  • Assisting with the forward planning of all activities forthe business where there is an IT need
  • Handling customer feedback (collecting feedback, actingon it, reporting on it, etc)
  • Work crossfunctionally within the company to communicate with allstakeholders in customers' success
  • Manage and resolve escalations, including workingdirectly with VP level and above customer contacts to buildrelationships and resolve issues as they arise
  • In alignment with Digital14’s work with team inUX / UI design efforts across customer and employee digitalchannels
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