F&B Supervisor
Meliá Desert Palm Dubai
Dubai, Dubai, United Arab Emirates
منذ 1 يوم
source : Hosco

To serve the needs of the business, our guests and our colleagues by supporting the overall Food & Beverage operations of the property so as to maximize customer satisfaction, staff performance, and business resultAll members of Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every área of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.

At MELIA DESERT PALM DUBAI, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

  • To promote and ensure guest satisfaction, achieved through his / her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
  • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
  • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
  • Assist in maintaining a highly motivated and well trained staff
  • Open and close shift in accordance with Manager’s Checklist.
  • Train, maintain and enforce MELIA DESERT PALM RESORT & HOTEL Service Standards
  • Properly execute revenue and check control procedures on shift
  • Maintain a safe and sanitary work environment for all colleagues and guests
  • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
  • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
  • Be on the floor during entire meal period and ensure adequate coverage
  • Ensure that only a quality product is being served
  • Maintain proper colleague’s uniform standards
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)
  • Assist any colleague in his / her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program.
  • Encourage problem solving by colleagues through proper training and empowerment, to ensure guest satisfaction.
  • Establish effective communication with colleagues to gain their trust and respect through his / her hard work. Maintain fair and consistent counseling and / or disciplinary procedures
  • Identify and recommend incentive programs, new ideas, and methods of operation As per the Job Description
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