Maximo Support Consultant
Dubai - United Arab Emirates
منذ 15 ساعات
source : HireeJobsGulf

Knowledge Skills1year handson experience on either Maximo or CAFM or Zycus or related eprocurement solution Fluent in English verbal and NonverbalCustomerfocused Good skills in responding over telephone email and the support systemAbility to multitask and prioritize workloadAbility to adapt to changing procedures and environmentTeam player with strong interpersonal skillsKey responsibilities Respond quickly to all queries and incidents and be the First line application support Manage incidents including via telephoneCommunication alerting technical staff via assignments and escalating to a resolver groupAnswering queries and resolution of known incidentsGroom and grow the knowledge base the user training materials and help increase adoption of these systemsEscalation of unresolved cases to next level application specialist teams Monitoring Tracking reviewing the progress of an incident and keeping the customer informed Closure formally closing incidents 1st line application support and diagnosis troubleshooting and evaluation of the casesShould possess experience in Outage management and working knowledge on coordination with the relevant resolver groups Should be proficient in the use of SQL generation customization and governance of reports

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