Acting as a single point of contact between the warehouse operators and SNS support desk
Monitor all integration touch points between the different systems and troubleshoot all issues.
Monitor the RF environment and maintain the RF equipment whenever required.
Provide first-level internal support to the WMS super users and other operators :
Resolving day to day user issues (only reverting to customer support desk if requirement is outside normal operational issues)
Documenting and logging all support issues
Perform testing on bug or issues.
Deploying patches or fixes.
Maintain the production environment and configure the system to meet changing business requirements including the introduction of new sections within the warehouse.
Monitors and manage the WMS database including scheduled archives for historical data, fine tuning the database server when needed, memory allocation
Capability to generate and modify reports on an ODBC compliant tool (BIRT, Excel, etc.) Test new functionality as they are being introduced in the testing / training environment and support the end users when they are ported to production.
Perform scheduled or ad-hoc database backups.
Skills and Qualifications
Strong leader with the ability to control and enforce procedures within the operations.
Strong analytical skills with the ability to quickly react to issues arising from within the operations.
Strong follow-up and communication skills in regards to the WMS users and the customer support desk.
Experience with business-critical applications.
Experience within a similar warehouse environment would be a plus.
Experience implementing, using, or maintaining a WMS with RF functionality would be a plus.
Company Industry : Employment Agencies
Requirements : Employer (Private Sector)
Job Role : Support Services
Employment Status : Full time
Employment Type : Employee
Career Level : Mid Career
TASC Outsourcing was established in November 2007 by Mahesh Shahdadpuri, an engineer and management graduate with a passion for excellence and penchant for HR.
Mahesh began his career in software consulting (the acronym TASC is derived from Talent Asset Software & Consulting), and his rich experience in the vertical helped shape TASC Outsourcing as a people-
centric business driven by cutting edge systems.
TASC is one of the fastest growing contract staffing companies in the UAE. Key differentiators such as diligence, integrity, transparency and pioneering spirit continue to position TASC as a forerunner in every endeavor.