Can you manage all aspects of the guest experience functions, in accordance with property standards? Are you capable implementing and maintaining service and management philosophy which serves as a guide to respective associates within this section?
Are you familiar with day to day cash handling, checkin checkout procedures, etc? Are you aware that the role is responsible for managing the first impressions of our guests and, therefore, must oversee the entire guest experience operations to maintain high standards sales attitude and promotes the hotel brand, use up-
selling techniques to promote hotel services and facilities, policies, and procedures are met to satisfaction? Are you prepared and well-
informed to deliver guests an exceptional experience from touch down to take off? If you have answered yes to all of our questions above, you might be our Nikki fit for this role.
Fresh graduates with quick learning ability or having completed an internship in front office or rooms division with a 5 star hotel property.
Minimum 1 year experience in a similar role is a plus. Familiarity with OPERA, PMS and any front office POS system is essential.
Excellent written and spoken English is a must. Good written and spoken local language is an added advantage.Well groomed and ability to maintain pleasant appearance The role reports to the Guest Experience Senior Coordinator and in the absence to the Guest Experience Manager.