Temporary Boutique Technical Operator
Richemont
Dubai, UNITED ARAB EMIRATES
منذ 3 يوم
source : Wizbii

Cartier, l'artisan des passions.

MAIN PURPOSE

  • Ensure all the Personalization Services of Cartier Boutique are completed within a short lead time (engraving & embossing)
  • Provide an excellent level of service in line with Cartier standards, in order to achieve client satisfaction
  • Work as a boutique referent in terms of Personalization Services, mastering the use of different machines
  • Diagnose and perform quick services on watches (changing straps, adjusting of metal bracelets )
  • Support the watch technicians in operating all the quick services
  • Manage the resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability
  • Use all available means to improve the effectiveness of the service
  • Respect the Cartier and Richemont technical guidelines
  • Support sales interventions
  • Maintain a proper environment, equipment, tools, spare part kit boxes and any other environmental factors
  • KEY RESPONSIBILITIES

    Key Responsibility 1 : Personalization Services

    As part of the Personalization service offer available in Cartier Boutique, the main responsibilities are the following :

  • To insure all personalization services are completed within two hours according to the boutique traffic
  • The ability to use more than 6 different machines with varying levels of complexity, including but not limited to; engraving on jewellery, watches, writing instruments, lighters, perfume bottles, mirrors etc, and embossing on large & small leather goods
  • Work as a boutique referent in terms of personalization service feasibility, advising the boutique staff on client requests
  • Key Responsibility 2 : Quick Repairs

    To provide a variety of quick repairs that include but are not limited to :

  • Writing instrument cleaning
  • Jewellery cleaning, re-shining
  • Eyewear and others (parts exchange, adjustments, cleaning)
  • Leather goods parts exchange
  • To complete quick services immediately or within 24 hours, with the focus being on eyewear, leather, accessories
  • To provide basic polishing-refurbishing service (after the engraving service)
  • To provide technical support to admin / Boutique staff
  • To replenish spare parts kits / operation supplies
  • Key Responsibility 3 : Workshop

  • To ensure impeccable cleanliness of the personal working environment
  • To participate to the continuous improvement approach
  • To be an active member of the boutique team. Working seamlessly with the other workshop members and wider CS / Boutique staff
  • Key Responsibility 4 : Workshop

  • To ensure impeccable cleanliness of the personal working environment
  • To participate to the continuous improvement approach
  • To be an active member of the boutique team. Working seamlessly with the other workshop members and wider CS / Boutique staff
  • SOCIAL SKILLS

  • Internal & external client oriented
  • Learning Culture : learning and improving personally on a continuous basis
  • Team Spirit : ability to cooperate with RCS team members & boutique staff
  • Flexibility in moving between both Dubai Mall Cartier boutiques
  • Open-minded and hands-on individual
  • Extra-mile mind set to support boutique workload
  • Self-Management
  • Communication : Capacity to interact and communicate with others (team, peers, superiors,external)
  • Respecting others : willingness to deal successfully with difficult situations and conflicts - able to discuss and influence others in a professional and respectful manner
  • TECHNICAL SKILLS

  • Has good technical skills
  • Has a good understanding of his equipment and tools
  • Maintains all equipment and tools in optimum working condition, which includes washing, sterilizing and cleaning
  • Recommends purchase of same that may improve the effectiveness and service of the service centre
  • Promotes the quality in order to avoid repeating errors
  • Basic watchmaking knowledge is a plus
  • 90% of diagnosis or Quick Services completed within 24 hours
  • 2 hours lead-time for non-complicated personalization services
  • EDUCATION

  • Technical school, Technical apprenticeship or knowledge in mechanics or micromechanics, engineering principles is an advantage.
  • KEY COMPETENCIES

  • Enjoy and be able to do accurate, delicate, technical jobs with creative manner
  • Have good eyesight (may be corrected through the use of glasses)
  • Display good hand-eye coordination with precision
  • Have an aptitude for working with computers
  • Have good spelling and language ability; appropriate mathematic basics to apply / calculate material dimensions / system parameters
  • Able to work in a fastpaced environment and can adapt to various situations prioritizing multiple work assignments simultaneously
  • Able to work on weekends and special occasions, provides leave cover to colleagues
  • Familiarity with laser engraving / mechanical engraving is an advantage
  • REQUIRED EXPERIENCE

  • Working experience as an engraver or technician.
  • Graduate from technical studies or 1-2 years of technical experience in manufacturing, assembling and servicing experience with handling micro components / electronic components is an advantage.
  • Basic Watchmaking skill and knowledge is considerable

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