Customer Sales Support
Q Jobs
UAE,Dubai,Dubai
منذ 1 يوم
source : Drjobs.ae

A. Manage account from prospection stage to customer care

Assist outside sales by receiving and handling enquiries from prospect and customers

Assist outside sales with punctual visits to customer whenever needed

Manage relationship of existing key accounts with sales personal.

Provide quotations to the customer

Gather & issue requirements from customer, such as KPI reporting, invoicing needs

Fill up and amend customer profile within Concerto & amend as required

Maintaining rates validity with customers

Ultimately in charge to gather requirements from a customer and sale commitment before transmission to Middle Office

B. Handle Quotations / SOP and transfer to Customer Operation Support

In charge of replying to the customer with a quotation within a limited timeframe

Ensure quotation reminders and follow up feedback to the customer

For validated quotes, participate in the set-up of customer's accounts as per country procedures

Establish SOPs as per customer's needs

Ensure SOPs are transferred upon strict validation by Customer Operation Support (COS)

C. Monitor customer satisfaction experience and Bollor? Logistics performance

Review of Bollor? Logistics commitments with customer and act upon found gaps

Monitor our performance vs contractual commitment and take action where needed

D. Ensure resolution of complains

Handle resolution of complaints through further investigation with concerned parties

Skills

Bachelor degree or equivalent in a relevant field

2-3 year experience with international exposure in logistic company

Strong Operational Knowledge of both air and sea freight

Proficient in Excel and PowerPoint

Excellent communication skills (Fluent in English. French and / or Arabic are a plus.)

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