The NET-A-PORTER and MR PORTER team are now seeking a talented and driven sales and service professional to manage our Personal Shopping Team serving our most valuable customer segments in the Middle Eastern markets.
Reporting to the Global Head of Personal Shopping and based in Dubai, you will be responsible for ensuring your team meet sales targets whilst maintaining an exceptional service experience for our global, demanding customers.
You Will :
Set the benchmark for sales and service standards for all customer facing teams in the NAP group through the perception and performance of the Personal Shopping Team
Optimise the potential of customer relationships to drive sales, migration and increase loyalty within high value customer segments
Sustain year on year increase in team sales in line with business growth, motivating the teams to achieve this through inspiring leadership and support
Develop a structured and consistent program of training & development activities to support team growth and progression of individuals
Lead by example to promote the importance of team work and the significance of good internal relationships with all partnering areas of the business
Support Global Head of Personal Shopping & Global Head Client Relations to implement VIP and Personal Services program activities
Support Global Head of Personal Shopping to implement strategies to accelerate customer migration patterns between targeted segments
Support Client Relations Global head in setting up recruitment and retention events : Identify and profile targets, ensure high level of attendance through appropriate communications, ensure follow-up activity short and medium term.
You Have :
Natural leadership and a people orientation with demonstrable and sustainable high energy and drive, as well as a confident decision maker and influencer
Previous experience managing a team in service and sales for a luxury retail brand.
Results-oriented leader with the proven ability to inspire sales as the result of outstanding service.
Confidence to manage change in a rapidly growing team
A genuine interest in measuring and raising standards of customer service is essential, together with a thorough understanding of the luxury consumer
A demonstrate customer-centric approach with excellent service skills and relationship building ability
Comfort in dealing with, and influencing partners in related areas of the business, and be able to demonstrate how they have successfully influenced partners and managers in the past.
An evident passion for and in-depth knowledge of luxury fashion
A collaborative approach to team work, and a flexible working style is essential, together with excellent interpersonal and communication skills (both written and oral)
Good command of Microsoft office suite, in particular Microsoft Excel is a pre-requisite
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