Enterprise Operations 2nd line Support Engineer
Middle East
منذ 5 يوم

1.Manage the platform backend servers.

2.Ensure to meet the systems availability for all the backend systems excluding planned outage.

3.Follow-up on the daily health checks and fix problems once they appear on a server.

4.Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.

5.Clear notification for any production problems - IR report

6.Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.

7.Keep up to date with the new product versions and new releases.

8.Transfer the knowledge to the first line of support.

9.Transfer the knowledge to the new comers in the second line support team.

10.Ensure to use the pre production environment for testing activities before launching a new service.

11.Ensure to maintain the preproduction environment similar to the production platform.

12.Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.

13.Manage installing and upgrading software. This includes the deployment of new shipments

Education :

BSC in Engineering or Computer Science

Work Experience :

Minimum 4 years IT working experience

PC Knowledge : Professional Level

Technical skills :

Experience in Windows Server 2008 or 2012 is mandatory.Certificate is mandatory.

Experience with Cluster / Load-Balancer ismandatory. Certificate is a plus.

ITIL Foundation certificate is mandatory.

ITIL Service Capability OSA certificateis a plus.

ITIL Service Capability RCV certificateis a plus.

Experience in troubleshooting and scripting ismandatory.

Experience with Microsoft SQL Server 2005 or 2008 ismandatory. Certificate is mandatory.

Oracle 10g or 11g certificate is a plus.

Experience in Linus is a plus.

CCNA certification is a plus.

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