Summary of Responsibilities :
Reporting to the Director of Revenue, responsibilities and essential job functions include but are not limited to the following :
Consistently offers professional, engaging and friendly service
Ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel.
Maximizing net room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
Ongoing education of Reservations and Front Office ensuring revenue management concepts are understood
Monitoring demand and recommend selling strategies.
Conducting regular audits of PM, GRC, GDS, ensuring accuracy of rates, package information and availability.
Monitoring and executing rate strategies using inventory management tools CRS, PM, etc .
Working with Revenue Management Team to determine effective and engaging rate offers (packages) which are then offered to the right customer in the right channel.
Is engaging and supports the hotels selling strategy in all distribution systems.
Completes all rooms and revenue forecasting in the absence of the Director of Revenue Management.
Works with DOSM and Sales Team members to encourage strategic selection of the right piece of business, using the Fairmont guidelines.
Tracking competitive set pricing and yield strategies, understanding the comp set’s reaction to changes in the marketplace.
Preparing materials for the weekly Revenue Management Meetings and follows the Fairmont guidelines for meeting content.
Preparing timely revenue summaries as required by the Revenue Management Team.
Overseeing the input of contracted wholesale space for each season.
Reviewing and providing feedback on commentaries for each market segment.
Recording, maintaining and analyzing current, historical and statistical data
Participating in the planning processes for the hotel budget, marketing and strategic plans.
Providing leadership and guidance to the reservations team.
Monitoring to ensure telephone sales techniques are employed in such a way as to support our selling strategies and driving customer loyalty.
Ensuring a clean and safe working environment in accordance to health regulations and adhere to all Fairmont Environmental policies and procedure
Previous experience is an asset
Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
Proven leadership, organizational and guest service skills.
Excellent written and verbal communication skills
Strong working knowledge of Property Manager (Opera), MFR (Opera CRS), Excel, Word, Outlook and SalesNet (Delphi)
Degree in Hotel / Hospitality in Management a plus.
Previous Reservation / Front Office experience.
Strong knowledge of Microsoft Office, Excel, PM, & CRS.
Proven leadership skills, experience managing colleagues a plus.
Strong problem solving abilities.
Adapt to change quickly and strong multi-tasking.
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift
Visa Requirements :
Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.
Living and working in Abu Dhabi : Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations.
When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation.
There are currently no income taxes in the United Arab Emirates. Abu Dhabi’s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.
For more information about living in Abu Dhabi, we suggest you visit the following website :