Head, Process Re-Engineering, Middle East
The Job Holder plays a very important role in introducing enhancements to current processes across CB Middle East, guided by the Group and local Re-engineering & NPS agenda.
1. Improve customer and frontline experience
2. Standardize / simplify processes, without compromising service & risk
3. Support automation & application upgrade projects
The Job Holder should ensure migration of best practices.
Key Roles & Responsibilities
Execute these identified initiatives using approved project methodologies and templates for process improvements.
He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure strict compliance
Qualifications & Skills
About The Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group's business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region.
In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries.
The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.