To lead, support and train all staff to ensure that the high standards of guest care are achieved at all times. To be able to handle guest complaints on the spot and find resolutions to their problems.
Knowledge using computer application and present Hotel reservation system is an advantageKnowledge in customer relations and hotel managementMust have confidence, full patience and a friendly attitude that helps them relate to all types of people and the ability to handle any issue Must know the Hotel ethics and rules Must have a good command in English speaking and writing Must know how to communicate with difference customers Ability to multi-
task, with strong organizational and time management skills.Must be courteous and with pleasing personality Must keen to details and can take pressureMust be punctual, organized, and well-
preparedAble to problem solve and work independentlyHigh standard of personal hygiene and appearanceEducation : Diploma or Degree Holder Experience : 1-
3 years’ experience in professional area in the hospitality or retail sales industry in a similar position.