The main objective ofthe KAM is to manage a group of important clients (Key Accounts) inorder to achieve designated targets through the implementation ofappropriate and unique strategies for these key accounts.
Has an important role to establish a close liaison with thekey clients and keep them updated about Company’scapabilities and expertise.
The criticality of thisposition is important to support management in decision making tograb upcoming business opportunities.
TheKAM plays a major strategic role by implementing sales strategiesthat lead to high client satisfaction, hence, building awarenessand credibility with the key clients as well as senior accountmanagement.
In conjunction with Head BD, the KAM also takes part inthe strategic account planning process in which departmentalfinancial targets, performance objectives, account managementstandards, and critical milestones over specific periods of timeare decided.
The KAM is tasked with definingthe individual approach / strategy of the BD personnel to specificclients in order to create strong and lasting relationships.
He / she is also responsible for assessing,clarifying, and validating the client’s needs on anongoing basis, maintaining high customer satisfaction ratings thatare up to the business’s standards.
Bachelor of Engineering & Master’sdegree in Sales, Business Management, Communications, Marketing,Customer Relationship Management or BusinessAdministration
The ideal candidate for this position must have had aminimum of 12 - 18 years of experience in a Project Marketing orProject Sales position, in the account management departmentpreferably in UAE.
Arabic speaking will befirst preference
A suitable candidate for theposition will also have amassed substantial expertise in CRM anddemonstrated a great deal of sales experience, possessing anability to drive project sales and having met and even exceededbusiness targets.