Job Role : Assistant Revenue & Reservations Manager
Prepare and distribute daily, weekly, monthly and annual rooms forecast.
Chair daily yield and weekly forecast meetings.
Set restrictions and review strategies to maximize revenue.
Analyze market share reports.
Create reports to support business decisions.
Monitor and maintain Hotel’s position as the market leader in the comp set.
Identify trends and offer recommendations toward increasing market share and RevPAR.
Maintain open communication with CRO and GDS channels to ensure rate consistency.
Work closely with Director of Sales and Marketing on pricing and optimal thresholds, CRM processes and other marketing activities.
Implement yield movement strategies and provide selling instruction to reservation agents and front office agents.
Analyze effectiveness of promotional programs.
Report group trends and determine restrictions and group ceilings.
Ensure all electronic brochure information is updated and accurate (GDS, OBE’s).
Ensures all Property Information is accurately loaded in the RHR Website. Ensuring that available rates and room types are also sequenced in a logical order
Facilitate the loading of all rates codes in Opera, SynXis and RedX,
Review previous night's occupancy report and track for forecasting future business patterns.
Work closely with DOSM and Rooms Division in determining the percentage for overbooking.
Responsible for ensuring the Property Management System (Opera) and all directly related systems are configured in the best possible way at all times to enable all users to use the system to facilitate the smooth running of the hotel in terms of reservation input, revenue capture and from a daily operational point of view.
Responsible for monitoring IDeaS BAR decisions, LRV’s and forecasts plus taking appropriate action where necessary in the event of the system wildly deviating from the hotel managements perception of the future unconstrained demand
Responsible for ensuring all package elements are priced correctly and accurately configured, attached to the appropriate rate codes and are working as intended in terms of package profit / package loss, accommodation tax, resort fees and service charge
Evaluate incoming call requests and determine proper Reservation Office coverage.
Provide on-going reports that demonstrate the effectiveness of the reservations department.
OSHAD RESPONSIBILITIES :
While at work, (and while on work premises) an associate shall :
Take reasonable care of their own health and safety.
Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
Report all OSH incidents and work related injuries; and
Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.
Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.
Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
To report to his supervisor or respective Manager.
Experience : A minimum of two years’ experience handling Revenue & Reservations procedures management capacity for a luxury or ultra-luxury property.
Education : College degree.
General Skills : Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up;
be a clear thinker, remaining calm and resolving problems using good judgment; Ability to be resourceful, creative and maintain flexibility;
Ability to access, input, analyze and retrieve information from computers.
Technical Skills : Knowledge of Opera, Delphi, Word and Excel, IDeaS or comparable systems
Language : Required to speak, read and write English, with fluency in other languages preferred.