Housekeeping Shift Leader
JW Marriott Marquis Hotel Dubai
Dubai, United Arab Emirates
منذ 6 يوم
source : Hosco

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-

workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.



To ensure the maximum comfort to the guest’s stay, by maintainingand supervise an efficient cleaning and servicing operation to bedrooms,bathrooms, corridors and service areas.

To make sure that the Public Areas aremaintained to the Hotel standard.

To carry out and supervise the training of all associates toencourage their growth.


A Full Time position based at JWMarriott Marquis Dubai.

Number of Direct Reports - Variable

Titles of Direct Reports RoomAttendants, Room Attendant Self Inspectors, Special Projects

Experience :

Housekeeping work experience for aminimum of 2 years

Skills and Knowledge

Strong Communication skills in English(verbal, listening, writing)

An effective Team Player in a teambased environment

Effective time management skills.

Pro-active and reliable

Able to work alone and within a team

Able to do shift work

Education or Certification

Good level of English essential


The following are specific responsibilities andcontributions critical to the successful performance of the position :

  • To conduct departmental opening up / closing down proceduresaccording to shift allocation.
  • To systematically check all bedrooms (departures, stay overs,vacant rooms) to ensure they have been cleaned and serviced to brand standards
  • To supervise the work of the room attendants providingassistance and support and taking corrective measures should the standard ofwork deviate from the Hotel standards
  • To regularly hand back ready rooms to reception to ensure that noguests are waiting for rooms.
  • Informthe office Co-ordinator of any discrepancies extra departures, extended staysor vice-versa
  • Toensure any V.I.P or special requirements are provided and are ready for guestson arrival.
  • Tomake sure that you carry out the day briefing and the 15 minutes training withall the room attendants and Hk associates.
  • Theco-ordination of training and orientation of your team members. Maintainingtraining records and updating accordingly and assisting in the measuring ofHotel standards
  • Reportand follow up on all maintenance requests on a daily basis.
  • Ensurethat occupied rooms are serviced no later than 15.00 hours
  • Ensurethat the Do not Disturb policy and procedures are followed
  • Conduct the correct hand over procedure for each shift
  • Toassist in Inventories.
  • Toattend or hold training sessions when required
  • Tohold team meetings and produce an action plan for the director of services andensure these are followed up.
  • Tocarry out your teams 1;1 meetings and staff appraisals
  • Toassist in building and maintaining an efficient team of staff by taking an activeinterests in their welfare health safety training and development.
  • Toassist in maintaining discipline within department.
  • Toensure all departmental practices and procedures to be confident in theirimplementation and assist in the necessary modification of any as requested
  • Tosupervise the deep cleaning of bedrooms, changing of shower curtains etc.
  • Toensure all requests from guests are carried out.
  • Oncompletion of the shift ensure that all service rooms are locked clean and tidyand that corridors are clean and tidy
  • Toensure all trolleys are tidy at the end of the day and that the worksheets forstaff have been signed
  • Tomaintain a smooth working relationship with associates of other departments
  • Toensure that all room attendants hand over all lost property as soon as it isfound and that it is recorded according to the hotel standard
  • To befully conversant with standard cleaning procedures and the correct usage anddosage of each cleaning chemical. To be aware of and adhere to, Health andsafety Regulations and to ensure that these are complied with at all times.
  • Toreport to the office co-ordinator any maintenance faults or hazards in publicarea, corridor or equipment immediately.
  • Toreport to the office co-ordinator any damaged fixtures and fitting which needsreplacements.
  • Toensure all department equipment, service rooms and store cupboards aremaintained at the required standard and are left clean, tidy and locked at theend of each shift.
  • Tofollow the correct procedure for the storage and recording of lost property.
  • To beaware of all current Company and Departmental Policies and Procedures. Ensuringthat these are adhered to at all times.
  • Toattend all Statutory Training, Job Training Sessions and CommunicationMeetings.
  • Attends meetings and training sessions / courses that may be beneficial to youand your department on request from your director of services.
  • To beaware of and carry out all Hotel Security.
  • Toreport any suspicious person(s) or packages immediately to the duty manager.
  • To beaware of the Health, Safety and Hygiene Regulations at work
  • Totake correct action in the event of a fire. Demonstrates a working knowledge offire prevention and to ensure that staff follow the hotel evacuation procedureson hearing the alarm
  • Tomaintain a cheerful and polite attitude to our guests and colleagues at alltimes and to use the guests name if known.
  • Toensure any guest complaints are investigated and rectified to the guest’ssatisfaction immediately. Any serious complaints should be referred to theDirector of services for her attention.
  • Co -operate and communicate with your associates, supervisors and management toensure effective team work and high morale
  • Familiarizes yourself with your departmental service performance & productstandards and to be able to demonstrate their application consistently.
  • Have agood knowledge of all hotel facilities and be able to answer guest questions ina quick, polite and helpful manner.
  • Follows all procedures set up for the protection of the environment within thehotel and grounds.
  • Tocarry out any other reasonable task as requested e.g. checking public areas
  • Safety and Security

    Report work related accidents, or other injuriesimmediately upon occurrence to manager / supervisor.

    Follow company and department safety and securitypolicies and procedures to ensure a clean, safe, and secure environment.

    Notify Loss Prevention / Security of any guestreports of theft.

    Policies and Procedures

    Follow company, hotel and department policies andprocedures.

    Follows Marriott International Hotels LimitedRegional Office policies and procedures

    Protect the privacy and security of guests andcoworkers.

    Maintain confidentiality of proprietary materialsand information.

    Ensure uniform, nametags, and personal appearanceare clean, hygienic, professional and in compliance with company policies andprocedures.

    Protect company tools, equipment, machines, orother assets in accordance with company policies and procedures.

    Perform other reasonable job duties as requestedby Supervisors and Management.

    Working hours as required to do your job butnormally not less than 48 hours per week.

    Guest Relations

    Actively listen and respond positively to guestquestions, concerns, and requests using brand or property specific process(e.

    g., LEARN, JW Symphony of Service) to resolve issues, delight, and buildtrust.

    Assist other employees to ensure proper coverageand prompt guest service.

    Anticipate guests' service needs, including askingquestions of guests to better understand their needs and watching / listening toguest preferences and acting on them whenever possible.

    Address guests' service needs in a professional,positive, and timely manner.

    Engage guests in conversation regarding theirstay, property services, and area attractions / offerings.

    Thank guests with genuine appreciation and providea fond farewell.

    Welcome and acknowledge each and every guest witha smile, eye contact, and a friendly verbal greeting, using the guest's namewhen possible.

    Supply guests / residents with directions andinformation regarding property amenities, services, and hours of operation, andlocal areas of interest and activities.


    Answer telephones using appropriate etiquetteincluding answering the phone within 3 rings, answering with a smile in one'svoice, using the callers' name, transferring calls to appropriateperson / department, requesting permission before placing the caller on hold,taking and relaying messages, and allowing the caller to end the call.

    Speak to guests and co-workers using clear,appropriate and professional language.

    Talk with and listen to other employees toeffectively exchange information.

    Working with Others

    Support all co-workers and treat them with dignityand respect.

    Handle sensitive issues with employees and / orguests with tact, respect, diplomacy, and confidentiality. Develop and maintainpositive and productive working relationships with other employees anddepartments.

    Partner with and assist others to promote an environmentof teamwork and achieve common goals.

    Quality Assurance / Quality Improvement

    Comply with quality assurance expectations andstandards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

    Physical Tasks

    Enter and locate work-related information usingcomputers and / or point of sale systems.

    Stand, sit, or walk for an extended period of timeor for an entire work shift.

    Read and visually verify information in a varietyof formats (e.g., small print).

    Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.

    MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture.

    See description

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