Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
HOUSEKEEPING SHIFT LEADER
To ensure the maximum comfort to the guest’s stay, by maintainingand supervise an efficient cleaning and servicing operation to bedrooms,bathrooms, corridors and service areas.
To make sure that the Public Areas aremaintained to the Hotel standard.
To carry out and supervise the training of all associates toencourage their growth.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JWMarriott Marquis Dubai.
Number of Direct Reports - Variable
Titles of Direct Reports RoomAttendants, Room Attendant Self Inspectors, Special Projects
Housekeeping work experience for aminimum of 2 years
Skills and Knowledge
Strong Communication skills in English(verbal, listening, writing)
An effective Team Player in a teambased environment
Effective time management skills.
Pro-active and reliable
Able to work alone and within a team
Able to do shift work
Education or Certification
Good level of English essential
The following are specific responsibilities andcontributions critical to the successful performance of the position :
Safety and Security
Report work related accidents, or other injuriesimmediately upon occurrence to manager / supervisor.
Follow company and department safety and securitypolicies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention / Security of any guestreports of theft.
Policies and Procedures
Follow company, hotel and department policies andprocedures.
Follows Marriott International Hotels LimitedRegional Office policies and procedures
Protect the privacy and security of guests andcoworkers.
Maintain confidentiality of proprietary materialsand information.
Ensure uniform, nametags, and personal appearanceare clean, hygienic, professional and in compliance with company policies andprocedures.
Protect company tools, equipment, machines, orother assets in accordance with company policies and procedures.
Perform other reasonable job duties as requestedby Supervisors and Management.
Working hours as required to do your job butnormally not less than 48 hours per week.
Actively listen and respond positively to guestquestions, concerns, and requests using brand or property specific process(e.
g., LEARN, JW Symphony of Service) to resolve issues, delight, and buildtrust.
Assist other employees to ensure proper coverageand prompt guest service.
Anticipate guests' service needs, including askingquestions of guests to better understand their needs and watching / listening toguest preferences and acting on them whenever possible.
Address guests' service needs in a professional,positive, and timely manner.
Engage guests in conversation regarding theirstay, property services, and area attractions / offerings.
Thank guests with genuine appreciation and providea fond farewell.
Welcome and acknowledge each and every guest witha smile, eye contact, and a friendly verbal greeting, using the guest's namewhen possible.
Supply guests / residents with directions andinformation regarding property amenities, services, and hours of operation, andlocal areas of interest and activities.
Answer telephones using appropriate etiquetteincluding answering the phone within 3 rings, answering with a smile in one'svoice, using the callers' name, transferring calls to appropriateperson / department, requesting permission before placing the caller on hold,taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear,appropriate and professional language.
Talk with and listen to other employees toeffectively exchange information.
Working with Others
Support all co-workers and treat them with dignityand respect.
Handle sensitive issues with employees and / orguests with tact, respect, diplomacy, and confidentiality. Develop and maintainpositive and productive working relationships with other employees anddepartments.
Partner with and assist others to promote an environmentof teamwork and achieve common goals.
Quality Assurance / Quality Improvement
Comply with quality assurance expectations andstandards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information usingcomputers and / or point of sale systems.
Stand, sit, or walk for an extended period of timeor for an entire work shift.
Read and visually verify information in a varietyof formats (e.g., small print).
Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.
MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture.